I was in the process of switching to Credo Mobile. My experience with customer service over the last two days has made me change my mind – I am back with my original carrier.

Everyone is very polite, but I get the impression they have little training, and little software support. They do not have an integrated way to look at my account. I called to tell them to cancel, and after that, they transferred my number over to their system. i had to have it transferred back.

This was after I ordered service, and they didn’t even ask me what my old number was. And after they called back to say “Who was your service provider again?”

Amateur outfit. I am all for good causes. But it gives good causes a bad name if they use them to get customers they are unable to serve.