Apple Offering $30 iTunes Credit for Flubbed iPhone Activations

Did you get the iPhone 3G-S this weekend only to be greeted by a failed activation and an expectation of waiting 2 days before it could be activated? Apple wants to say sorry by offering you a $30 credit to iTunes.

While nobody will take the blame, it seems as though Apple is pointing the finger at AT&T on this one. After all, it was AT&T’s system that failed last year during the ill-fated iPhone 3G launch. We can tell that there wasn’t as large a failure this year, but plenty of things still went wrong for new iPhone users.

iphone3gsactivation

Since enough users were having problems activating their new phones, Apple sent an email out to those users to handle a little damage control.

Here is the email:

Dear Apple Customer,

Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.

We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.

On Monday, you’ll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.

Thank you for choosing Apple.

Sincerely,

Apple Online Store Team

So while there isn’t any guarantee you’ll receive a credit, keep an eye on your inbox tomorrow for an email with a Redeem code for $30, just in case. And do please let us know if you were affected, and if you got the Apple credit.

via EverythingiCafe

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Posted on 21 Jun 09 - Filed in Apple, Software&Services, Wireless - Comments - Written by bradmolen

  • Ron
    I was affected big time! Bought mine Saturday morning at 8 - still not working today. I've dealt with several reps (Apple and AT&T) who had no answers, only apologies. As of yet, I haven't received my $30 itunes credit but if anyone should fit the eligibility - it would be me. Called Apple, asked them about it - they had no idea what I was talking about.
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