Did you get the iPhone 3G-S this weekend only to be greeted by a failed activation and an expectation of waiting 2 days before it could be activated? Apple wants to say sorry by offering you a $30 credit to iTunes.
While nobody will take the blame, it seems as though Apple is pointing the finger at AT&T on this one. After all, it was AT&T’s system that failed last year during the ill-fated iPhone 3G launch. We can tell that there wasn’t as large a failure this year, but plenty of things still went wrong for new iPhone users.
Since enough users were having problems activating their new phones, Apple sent an email out to those users to handle a little damage control.
Here is the email:
Dear Apple Customer,
Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.
We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.
On Monday, you’ll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.
Thank you for choosing Apple.
Apple Online Store Team
So while there isn’t any guarantee you’ll receive a credit, keep an eye on your inbox tomorrow for an email with a Redeem code for $30, just in case. And do please let us know if you were affected, and if you got the Apple credit.
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