Google Nexus One plagued with 3G issues?

Available for purchase as of January 5 (only in the US, UK, Singapore and Hong Kong at the moment), Google’s Android superphone, the Nexus One, seems to have some problems with 3G reception.

There’s a long thread over at the Google support forums, where some of the new Nexus One owners are reporting 3G connectivity issues in the US.

It looks like the HTC-made smartphone gets a weak 3G signal from time to time, and even switches to EDGE, while other T-Mobile phones have good reception.

Here’s what the first Nexus One users to report the problem has to say:

“I switched from a Moto Cliq, where I had 3-4 bars of 3G in my house constantly, to a Nexus One. I now either get 1 or no bars of 3G. I made sure that always use 2G was disabled, and I can’t seem to figure out what the problem is.”

Another (ex-BlackBerry) user continues:

“I upgraded from a Blackberry Pearl to the Nexus One. I cannot get any 3G service as of yet. Don’t know what the problem is. T-mobile and HTC support weren’t able to help.”

And another users says:

“I’m having this same problem. My G1 has 3G with full strength, but sitting right next to it my Nexus has 1 bar of 3G and keeps switching to Edge. If I let it sit for a while it may go up to 3 bars of signal strength but as soon as I start trying to use it the signal strength drops back down to one bar. I called T-mobile to make sure that I didn’t need to activate the phone or something to get 3G service. They said my account looked fine and that they couldn’t give me any more support since I had a Nexus One, that I had to call HTC. So I called HTC and they said that your 3G service is a T-mobile issue and they couldn’t help me. The fact that my G1 works perfectly sitting right next to the Nexus though makes me think it really is a problem with the phone.”

HTC Google Nexus One 3G problems

Ok, so it might be a problem related just to T-Mobile’s 3G (the carrier uses the not-so-common 1700MHz frequency). Until now, no one from the UK, Singapore or Hong Kong reported any issues with Nexus One’s 3G performance. But if someone will, then there’s certainly something not right with Google’s first phone. Let’s hope HTC and the big G will look into the matter and see what exactly is going on.

Author: Ilinca Nita

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  • martinbrook

    http://android.modaco.com/content/google-nexus-

    Just done a test of my nexus and t mobile Pulses along with O2 and tmobile SIMS

    What do the GSM hacks think is going on

    Martin

  • Wayne

    IT'S THE SOFTWARE!!!!!!!

    OK. I found “Phone Info” screen through “Any Cut” programs “activity” list. This looks like a screen not intended for average users. It clearly has settings that should not be messed with. However, it does have a pull down menu that was set to “WCDMA Preferred”. I changed this to “WCDMA Only”. The phone reset, and never again saw the f'ing “E” on the signal indicator- ALL 3G. After about 1/2 hour of speed tests (150k – 800kbps) and google satellite map downloads (all definitely faster), I switched back to “WCDMA Preferred”. Guess what? After a few minutes, I was back on EDGE, even with a good signal. Switched back to “WCDMA Only”, and 3G it remains.

    The PROBLEM with doing this is that you will have NO DATA COVERAGE if you slip into a weak area where only Edge will work. So Doing this means you have to create a shortcut and change this setting if you lose signal.

    WHAT THIS TELLS ME IS THAT THIS IS A SOFTWARE PROBLEM. The criteria for determining 3G vs. Edge selection in the SW is (as I suspected) weighted heavily to EDGE. TMOBILE probably did this to reduce their network loading. Do not be surprised if they remove the “Phone Info” screen in future updates so you cannot do my patch.

  • Wayne

    FURTHER EVIDENCE OF SOFTWARE ISSUE CAUSING 3G/Edge switching

    The problem is NOT related to signal strength. The connection switches randomly between 3G and Edge at ANY signal strength.
     
    You can access Signal Strength at Settings/About Phone/Status
     
    The following conditions were observed by moving to different locations (NOT chronological order) in and out of the house:
     
    Signal       Signal 
    Strength   Strength     Indicated    Display
    dBm         ASU            Network     Bars
    -63           25               3G                4
    -63           25               Edge             4
    -77           18               3G                4
    -77           18               Edge            4
    -89           12               3G               3
    -89           12               Edge           3
    -101         6                 3G               2
    -101         6                 Edge           2
    -109         2                 3G              1
    -109         2                 Edge          1
     
    Even with the STRONGEST signal, the phone is unable to reliably connect to the 3G network. Furthermore, the phone clearly DEFAULTS TO BE ON EDGE under even ideal conditions. Had a friend over yesterday with their G1 on Tmobile and they had constant 3G while I had Edge 90% of the time. This was everywhere in the house. Over the last 2 days I find I get 3G about 10% of the time. I'm in clear sight of a T-mobile tower and am supposedly smack dab in the 3G coverage.
     
    This appears to be a software problem- either a complete design failure on the part of T-Mobile/HTC or a designed “dumming down” of the phone to reduce network congestion.
     
    THIS MUST BE FIXED, or my phone is going BACK within the 30 day  (by law in CA) return period unless T-mobile fixes this COMPLETE DISASTER. I am not the only one: 
     
    http://www.google.com/support/forum/p/Google+Mo……

  • Wayne

    IT'S THE SOFTWARE!!!!!!!

    OK. I found “Phone Info” screen through “Any Cut” programs “activity” list. This looks like a screen not intended for average users. It clearly has settings that should not be messed with. However, it does have a pull down menu that was set to “WCDMA Preferred”. I changed this to “WCDMA Only”. The phone reset, and never again saw the f'ing “E” on the signal indicator- ALL 3G. After about 1/2 hour of speed tests (150k – 800kbps) and google satellite map downloads (all definitely faster), I switched back to “WCDMA Preferred”. Guess what? After a few minutes, I was back on EDGE, even with a good signal. Switched back to “WCDMA Only”, and 3G it remains.

    The PROBLEM with doing this is that you will have NO DATA COVERAGE if you slip into a weak area where only Edge will work. So Doing this means you have to create a shortcut and change this setting if you lose signal.

    WHAT THIS TELLS ME IS THAT THIS IS A SOFTWARE PROBLEM. The criteria for determining 3G vs. Edge selection in the SW is (as I suspected) weighted heavily to EDGE. TMOBILE probably did this to reduce their network loading. Do not be surprised if they remove the “Phone Info” screen in future updates so you cannot do my patch.

  • Wayne

    FURTHER EVIDENCE OF SOFTWARE ISSUE CAUSING 3G/Edge switching

    The problem is NOT related to signal strength. The connection switches randomly between 3G and Edge at ANY signal strength.
     
    You can access Signal Strength at Settings/About Phone/Status
     
    The following conditions were observed by moving to different locations (NOT chronological order) in and out of the house:
     
    Signal       Signal 
    Strength   Strength     Indicated    Display
    dBm         ASU            Network     Bars
    -63           25               3G                4
    -63           25               Edge             4
    -77           18               3G                4
    -77           18               Edge            4
    -89           12               3G               3
    -89           12               Edge           3
    -101         6                 3G               2
    -101         6                 Edge           2
    -109         2                 3G              1
    -109         2                 Edge          1
     
    Even with the STRONGEST signal, the phone is unable to reliably connect to the 3G network. Furthermore, the phone clearly DEFAULTS TO BE ON EDGE under even ideal conditions. Had a friend over yesterday with their G1 on Tmobile and they had constant 3G while I had Edge 90% of the time. This was everywhere in the house. Over the last 2 days I find I get 3G about 10% of the time. I'm in clear sight of a T-mobile tower and am supposedly smack dab in the 3G coverage.
     
    This appears to be a software problem- either a complete design failure on the part of T-Mobile/HTC or a designed “dumming down” of the phone to reduce network congestion.
     
    THIS MUST BE FIXED, or my phone is going BACK within the 30 day  (by law in CA) return period unless T-mobile fixes this COMPLETE DISASTER. I am not the only one: 
     
    http://www.google.com/support/forum/p/Google+Mo……